After consulting with Kuniko and thinking hard about taking the trip down to Kobe alone behind the wheel of the Kageyama family truck, we decided to ask if Kuniko’s dad Niro was willing to go along with me to help smooth things over. He said he was happy to do it, and so we met up in the late morning and he drove on down to Kobe. I was in charge of navigation, but it wasn’t really that hard to find, and since I had researched it for over an hour the night before with the idea that I would have to make the drive, I knew the roads well enough to give good directions. Today was a very rainy day, so we battled the weather every step of the way.
The warehouse was on Rokko Island, which is another one of those man-made islands off the southern coast of Kobe. We drove across the bridge and then found the warehouse almost immediately. I went inside, got some paperwork from my contact there (who kindly explained the entire process in English for me) and then we left for the customs office.
The office was just down the road, and after we entered Mr. Matsushita (my contact there) flagged us down. I guess he saw me coming – he was already waiting and ready at the door. He led us upstairs to the desk of a young worker who was sitting in for the guy who is usually in charge of personal customs declarations – and it was his first time actually going through the process. Luckily everyone was patient and we worked on the paperwork right up until lunchtime. The officers were really friendly, asking about the grill, our neighborhood in Japan, and what kind of work I do. Niro really enjoyed chatting with these guys, and time flew. Finally, we went outside to eat lunch in our car, and at 1 p.m. it was back inside to finish up.
The tricky part here was that I was declaring what was in the cargo before I actually saw what was in it. My folks had sent a list of items, so we went through the items one by one and I explained what it was, and then Mr. Matsushita translated for the other guy, and he looked them up in a giant book to find out what if any duty was required. The book even had an English translation so I could check to make sure I was being charged for the right thing, so it was easy. It was just sometimes difficult to find out what category “BBQ sauce” might fit into. The biggest break was that the most expensive item (the BBQ itself) was duty-free. The whole time I was just hoping that the list matched what was actually in the cargo – since I hadn’t even yet had a chance to see the package yet.
Finally, once we had the paperwork done we all drove over to the warehouse again, where they showed us how to get the cargo. A big red forklift brought out the pallet and box, and it was in beautiful condition. He loaded it onto the back of our truck, and it fit with room to spare. No problemo!
Then it was back to the underbelly of the customs building. There they unloaded the pallet and set it in a corner of a big warehouse, and asked us to open it up. We cut through all the packing material, and unscrewed the lid to get at the contents of the big wooden box. The BBQ was easy to open up, and it was in perfect condition – I’m glad I didn’t lie and say it was used to try to save some yen, because it was all in the original packing and obviously new. That would have been awkward.
While I was unscrewing the wooden box, Kuniko’s dad unpacked the BBQ. As it turns out they just wanted us to lay things out so they could see them, but Niro got a little carried away and was taking every little piece out of the boxes. Luckily a customs guy told him not to worry too much about it. All I was thinking was how we were going to get it all back into the same box again. As for unscrewing the wooden box, another officer brought a screwdriver and helped me and we made good progress until the last two screws – all the screws were phillips, but the last two were flathead. For some reason all the customs guys laughed at that, and Mr. Matsushita said to me in English that it was easy to tell which packages came from America. I didn’t know quite what to say about that, but I had brought a flathead screwdriver as well so it was easy to finish up.
As everything was laid out the customs agents from all over the warehouse came over to check out the BBQ. Nobody had seen anything quite like it, and so they were discussing what each part might do. The highest custom duty was on the BBQ sauce listed on the manifest, so the officers wanted to see the sauces. We took them out and they asked lots of questions. The questions weren’t the suspicious kinds of questions, rather they were asking what kinds of foods they were good on, what flavors did they have, and if they made a big difference in flavor. I never felt like they were looking to bust me for something – they were just having fun checking out these strange items from overseas.
Once we had everything laid out they brought in a drug-sniffing dog and had the dog go through the whole shipment. They walked him/her through the boxes about ten times – it was cool to watch the process. I wanted to take a picture, but everywhere there were “NO PICTURES!” signs, so I couldn’t document the process properly. Once we passed the doggie test, we were free to load everything up and put it back on the truck.
The next step was to go upstairs and fill out some forms and then I had to pay the custom duty. It was only 3600 yen (about $36) but for some strange reason, I couldn’t pay at the office – I needed to go to a local post office to pay and then bring back proof. As we finished the paperwork he said that I needed to hurry – the post office was closing in 30 minutes. The situation got more complicated when they realized that since they had loaded up our truck we couldn’t take it off the premises until we paid, so we couldn’t leave in our vehicle. In the end they bent a few rules and we worked something out – but I promised I wouldn’t tell anyone how we did it.
After payment we made a final trip to the warehouse to give them some paperwork, and then we were on the road heading back to Okubo. The whole process took about three hours (not counting the lunch break), plus an hour there and an hour back, but it was expedited greatly by all the help we got from the customs agents and the warehouse people. It would be easy for them to say “here are the forms, good luck” but they instead guided us every step of the way and really bent over backwards to help us out. Kuniko’s dad also deserves a medal for taking the trip with me and doing so much to help get the cargo from the dock to our doorstep. He even helped me unload everything into the house in the pouring rain, and then took off to get some much-deserved rest.
Tomorrow I’ll try to get the grill put together, but until then it is relaxation time. When Kuniko gets home it’ll be like Christmas as we check out all the stuff that arrived from America. Can’t wait to start grilling!